Support

Get in touch

One person builds TripStacker and one person reads the support inbox. There is no contact form on this page on purpose, because it would only send me an email anyway. Write directly and it gets to me.

Email support

support@tripstacker.app

I aim to reply within two business days. Some weeks it takes longer. If something is broken and blocking you, put Bug at the front of the subject line and I will look at it first.

What to include so I can actually help

Without these I have to write back and ask, which costs you a day or two. Include them up front and I can usually answer in one.

The email address on your TripStacker account, so I can find you.

Which screen you were on when it happened.

What you expected to happen.

What happened instead, in your own words.

Your device and app version, for example iPhone 15, iOS 18, app 1.4.2.

A screenshot. It does more work than a paragraph.

Faster option: use the feedback form inside the app. It attaches your app version, platform, and the screen you were on automatically, so steps 01, 02 and 05 are filled in for you.

Billing, plans, and refunds

TripStacker bills through Stripe, not through the App Store or Google Play. That means Cosmo Solutions LLC bills you directly, so I can process a refund myself. You never have to go through an app store to get your money back.

Change plan, update your card, or cancel: open the Membership screen in the app and choose Manage billing. That opens the Stripe billing portal.
Refund inside your first 30 days: email me. It is unconditional, and I do not ask why.
Guarantee claim: email me with Guarantee in the subject. The two eligibility conditions and the counting rules are set out in the Terms.
Charged in error: tell me what you were charged and when, and I will sort it out.

Get a copy of your data

Email support@tripstacker.app from the address on your account with Data export in the subject. I will verify it is you and send back a machine-readable file with your account data: cards, balances, trip goals, redemptions, ledger, and Roux history.

Target turnaround is 30 days. If you are a California resident exercising a CCPA or CPRA right, the statutory window is 45 days and I will respond inside it. What TripStacker holds and why is written out in the Privacy Policy.

Delete your account

You do not need to ask me. In the app: Settings → Danger Zone → Delete My Account. You will be asked for your password to confirm.

If you would rather I do it, email from the address on the account with Delete my account in the subject. Either way, deletion cancels any active subscription, removes your account and everything attached to it, and sends a confirmation. It cannot be undone.

If the in-app button ever returns an error, email me and I will finish it by hand. You should not have to keep an account because something on my side failed.

Security reports

If you find a vulnerability, email support@tripstacker.app with Security in the subject and enough detail to reproduce it. Please give me a chance to fix it before you publish. I will acknowledge that I received it and tell you what I am doing about it.

Feature requests

Send an email with Feature at the front of the subject line. I keep a running list and I read all of it. What I will not do is promise you a date, because I would be guessing.